Shipping Policy – Heltebrake Art

Production Time

Each print is made to order to ensure the highest quality. Please allow up to 7 business days for processing and production before shipment.

Shipping Estimates & Rates

• Standard Shipping Fee: Shipping is 15% of the print price (minimum $6), which helps prevent undercharging on smaller orders.
• Oversized or Framed Prints: Large, stretched canvas, or framed works may incur an oversized item surcharge. Please contact us before placing your order for an exact quote.
• Why We Charge This Fee: Our shipping rate covers secure, archival-safe packaging and full insurance to protect your artwork in transit — thank you for understanding.

Transit Timeframes

• Domestic (USA): Please allow 14 - 21 business days for delivery after production.
• International: Shipped via UPS or FedEx. Transit times vary by location; please allow 2–4 weeks after production.

Note: Delivery times are estimates only and cannot be guaranteed. Once a package leaves our printing facility, we have very little control over delays caused by carriers, weather, customs, or high-volume seasons.

Address & Contact Information

To avoid delays or lost shipments, please double-check that your order includes:

• Your full name (first and last)
• A complete, accurate shipping address
• A valid email address (used to send order updates and tracking information)

Responsibility & Liability

Heltebrake Art is not responsible for:

• Lost, stolen, or damaged shipments
• Carrier or customs delays
• Incorrect shipping information provided by the customer

If a package is marked “delivered” but you have not received it, please contact your local carrier directly.