Refund & Returns Policy

1) What’s eligible

We’ll repair, replace (if available), or refund when:

• The item arrives damaged in transit, or
• The item has a manufacturing defect.

Not eligible:

• Change of mind or buyer’s remorse.
• Minor color/brightness differences due to screen display.
• Normal variation in hand-finished or limited-edition works (e.g., slight paper/ink variances).
• Custom or commissioned pieces, unless damaged/defective.

2) How to file a claim (7-day window)

Email mi*****@***********rt.com within 7 calendar days of delivery with:

• Your order number (in the subject line).
• A brief description of the issue.
• Photos showing all of the following:
  • The damaged/defective item (close-ups and full view)
  • The shipping box (all sides)
  • The shipping label
  • Interior packaging if relevant

Please keep all packaging until we confirm next steps. Claims received after 7 days may not be eligible.

3) Our review & resolution

• We review claims within 5 business days of receiving all required details.
• We may ask you to return the item for inspection before issuing a replacement/refund.
• If approved, you can choose a replacement (if available) or a refund to your original payment method.

Refund scope: We refund the product price. Original and/or return shipping may be covered or reimbursed at our discretion for confirmed damage/defect.

4) If a return is required

• We’ll email you a Return Authorization (RMA) and the return address.
• Ship the item within 14 days of RMA in the original packaging (or equivalent protective packaging).
• Use a trackable service and keep the receipt; we’re not responsible for returns lost in transit.
• Unauthorized returns (no RMA, late, or improperly packaged) may be refused.

5) Lost, delayed, or misdelivered packages

• If tracking shows delivered but you can’t locate the package, please check with household members, neighbors, and your local carrier office.
• For in-transit delays or missing scans, contact the carrier first and then email mi*****@***********rt.com—we’ll help with the investigation and any claim where possible.

6) Cancellations & address changes

• We’ll do our best to honor address changes or order cancellations if you email us quickly after purchase. Once an order has entered processing/printing or shipped, changes may not be possible.

7) International orders

• Buyers are responsible for duties, VAT/GST, and import taxes. These charges are not refundable by us.
• For any approved returns across borders, clearly mark the parcel as “Returned Merchandise.”

8) Processing time for refunds

• Once approved (and any required return is received/inspected), refunds typically post to your original payment method within 5–10 business days, depending on your bank/processor.

9) Contact

Questions or claims: mi*****@***********rt.com
Location: Mohave Valley, AZ

10) Changes to this Policy

We may update this Policy from time to time. When we do, we’ll change the “Last Updated” date above. Your continued use of the site after changes become effective means you accept the updated Policy.